I just installed BCM for Outlook 2010 and I am having a hard time figuring out if it is overkill for my business or not. I own a funeral home and I want to keep track of people have served and potential clients. I have previously used a custom form I made in Outlook and it met my needs. I like how you customize forms in BCM...I am just confused how I could organize my clients, by year. Do I have to use the default folder system? I want this as simple as possible...and to be able to share information on a non Microsoft Exchange 3 computer network. Are there any books or help out there to help. I haven't found any doing searches. Would like to hear how people use this program. I need to know this program ASAP if I am to use it...Microsoft doesn't make things very easy outside box. I would appreciate it.