E-mail links

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philjones

Member
Outlook version
Outlook 2007
Email Account
POP3
In Outlook 2007 I used to be able to clink on a link in an incoming e-mail and it takes you to the website. I now get a message saying general failure, the system cannot find the specified file.:( Have I accidentally deleted a function or disabled something?
 

philjones

Member
Outlook version
Outlook 2007
Email Account
POP3
Try the solutions at Outlook Error: General failure. The system cannot find file specified. - the registry keys your web browser uses are corrupt.

Thanks Diane, I'll try that.

I'm also getting major problems with outlook crashing repeatedly on opening. It goes straight into e-mail send-receive mode and then crashes.

I get this message:

Problem signature:
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 12.0.6607.1000
Application Timestamp: 4e398dcd
Hang Signature: 39e1
Hang Type: 6400
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057

Is this a separate problem or could it be fixed at the same time as the other issue?

Thanks again for your help.

Phil
Additional Hang Signature 1: 39e1694650ed819aeae4798292902d6c
Additional Hang Signature 2: 29de
Additional Hang Signature 3: 29de191c5ca09a3953a64d06a512564f
Additional Hang Signature 4: 39e1
Additional Hang Signature 5: 39e1694650ed819aeae4798292902d6c
Additional Hang Signature 6: 29de
Additional Hang Signature 7: 29de191c5ca09a3953a64d06a512564f
 

Forum Admin

Senior Member
straight into e-mail send-receive mode and then crashes.

This could be the send/receive file (*.srs) - find and delete it then restart outlook. In Windows 7/8, you can type or paste %appdata%\Microsoft\outlook in the address bar of windows explorer to jump to it.
 
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