OWA Mailbox unavailable

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ziegjp

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Hi there! I hope this has not been posted to death as I could not for the life of me find a topic on this issue.

I do IT for a lawyers office that recently added a new employee to their roster. They use a hosted (with MS) office365. Normal procedure is to create a new email in the admin panel then add it into outlook. Cake. They also have a shared inbox that is already being accessed by others in the organization.

I cannot link these two accounts to save my life. I can open both of them in OWA, separate, but cannot open the shared account from the user account. (i've been going to the upper right and selecting "open other mailbox". I get the error "Your mailbox appers to be unavailable. Try to access it again in 10 seconds. If you see this error again, contact your helpdesk.)

I AM the helpdesk...

Any clues?
 

ziegjp

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Forgot to add that the user currently has global admin privs.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If restarting the server, or at least the Information store and replication services doesn't fix it, it can mean permissions are messed up. Try removing then adding fullaccess permissions.

Remove-Mailbox -identity alias -User alias -AccessRights FullAccess

Add-Mailbox -identity alias -User alias -AccessRights FullAccess
 
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