Form icons are missing in Outlook 2013 supergrid

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Outlook version
Outlook 2013 64 bit
Email Account
POP3
Hi, I have the following effect with Outlook 2013. I have some Outlook Forms with an Icon and a specific MessageClass that are published to the personal registry. Receiving a new email I eventually change the MessageClass and in the Outlook supergrid the Icon appears. This works fine with Outlook 2010. With Outlook 2013 I have the effect, that the MessageClass is changed, but the corresponding icon is not shown in the supergrid (the icon column is shown on the left). If I reduce the size of the supergrid the position of the icon columns moves automatically from left to right and the icon appears. If I resize Outlook´s Supergrid and the Icon column moves automatically from right back to left, some of the Icons appear, but not all. If I scroll down the Icons are still missing. This effect appears only with Outlook 2013. With Outlook 2010 I never had a Problem. How can I solve this? Thanks Christian.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
View tab > Reset. :)

It's possible the entire view cache is corrupt - if so you'd close outlook and restart using the /cleanviews switch. Press Windows key + R to open the Run command then type or paste

outlook.exe /cleanviews
 
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Hi Daine, I reset the view, but it does not help. Do you have any idea how to force Outlook 2013 to show the icons? Regards, Christian.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, sorry I don't. If the icon is visible in compact view, it should show in single line view. Do you have a small icon assigned to the form? I think they both columns use the same one, but if you only added one icon, maybe they don't.

Generally speaking, Outlook only shows mail icons for replies and forwards, not for new and read messages. (The blue bar indicates read/unread state.) In the to-do list, flagged items won't have icons, unless you replied/forwarded. Tasks and flagged contacts should have an icon.
 
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