Two Inboxes after upgrade, how to merge?

Status
Not open for further replies.

Beachwood

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
First post, hoping it's in the right section. We recently upgraded our email from a POP3 to Exchange. At the same time we upgraded to Outlook 2013. After the upgrade all of our computers now have two Inboxes. One is from our old Personal Folders .pst file and contains all emails & contacts prior to the upgrade. The 2nd is our new Exchange Inbox and is receiving all new emails after the upgrade.

I'm wondering how I merge the two? Do I have to manually move all the folders and emails from the old .pst down to the new Exchange Inbox and then close the old .pst within Outlook? Same thing for contacts, they all show in the Personal Folders but not under our Exchange email account. Do I need to move these and close the old here as well?

Thanks in advance for any help.
 

Beachwood

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Thanks. If I were to close the old Personal Folder and then import it, would it come back as a separate Personal Folder again or would the info import under my new Exchange Inbox and Contact list?
 

Beachwood

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
After working with this some more this morning the process hasnt been as simple as I'd hoped. My two Inboxes are directly related to our new Exchange email. One is a Mailbox for my email, the other is the Personal Folder.

After searching and reading I've come to learn that the Mailbox brings in all my emails on the Exchange server and also keeps them there for backup. The Personal Folder is saved directly on my computer but after using this by itself for so long with our POP3 account it has all my individual sub folders.

My new dilemma is whether to move emails that come in to the Mailbox from the server in the Personal Folder, or to leave them in the Mailbox on the Exchange server and recreate all my rules and move my subfolders. The Personal Folder can't be closed so I would just need to move it to the bottom of the list and try and forget its there.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I would use the mailbox folders unless they have you on a quota - this allows you to access the mail from anywhere, using smartphones or OWA. You can import the pst (or use a filtered import if you don't want to upload all mail) and it will create the folders as needed.

If you lost your rules, try a new profile with the pst set as default then export the rules - go back to the exchange profile and import the rules. (You try using the current profile and set the pst as default, but exchange can sometimes be goofy if you try to set a pst as default.)
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
glnz O365 - How to combine the Inboxes for four email accounts into a single Inbox Using Outlook 7
A Two Inboxes, Same Email? Using Outlook 3
L Multiple Inboxes Using Outlook 3
mctabish Replying to an email if received in several inboxes Outlook VBA and Custom Forms 2
T OL 2007 two inboxes and two send folders Using Outlook 3
T Reinstalled OL2010 now have 3 separate inboxes and contacts missing Using Outlook 2
J i WANT TO SEPERATE 2 ACCOUNT INTO DIFFERENT INBOXES. Using Outlook 1
E Multiple inboxes Using Outlook 2
J Blank Inboxes in Outlook 2010 Using Outlook 3
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
T upgrade from outlook.com to Outlook Using Outlook 2
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
T How do I upgrade from outlook.com to Outlook? Using Outlook 5
T Many problems with outlook.com - will upgrade to Outlook soon Using Outlook 1
L Upgrade from Outlook 2010-any reason to? Using Outlook 1
M re-Attaching PSTs after upgrade to 2016 Using Outlook 0
M Upgrade in Progress. Your mailbox is currently being optimized as part of upgrade to Outlook 2010 Using Outlook 9
E Upgrade Issues - Office/Outlook 2007 to 2010 Using Outlook 0
A Upgrade BCM System from 2010 to 2013 BCM (Business Contact Manager) 0
Diane Poremsky How to Upgrade to Color Categories New Slipstick.com Articles 0
P Outlook 2013 search broken after upgrade from 2010 Using Outlook 0
W Outlook 2013 - 2nd acct stopped receiving email after Win 8.1 upgrade Using Outlook 3
U BCM upgrade help BCM (Business Contact Manager) 0
F Which upgrade should I go for and how do I do it please? Using Outlook 2
H Outlook 2010 unable to send iCloud account e-mail after iOS 7 upgrade Using Outlook 12
L Outlook 2002-2013 upgrade Using Outlook 3
Horsepower Upgrade advice needed Using Outlook 3
T Outlook 2010 keeps asking password after upgrade Exchange Server Administration 1
B Upgrade 2003 to 2010 and max pst file size of 2GB Using Outlook 2
P Outlook 2002 - How to upgrade to 2003 and convert PST from ANSI to Unicode? Using Outlook 7
J Upgrade from 2003 to 2007 Outlook VBA and Custom Forms 14
S Upgrade Outlook 2007 to outlook with Buisiness Contact m|Manger BCM (Business Contact Manager) 2
E How to restore BCM Database after upgrade from Vista to Win7? BCM (Business Contact Manager) 1
B Upgrade to 2007, Action stopped working Outlook VBA and Custom Forms 3
A Upgrade to 2007, lost 'Accounts' info BCM (Business Contact Manager) 1
B Upgrade 2003 BCM to 2007 BCM BCM (Business Contact Manager) 3
J BCM no longer loads sqlserver after SP2 upgrade BCM (Business Contact Manager) 2
T Custom form created in 2003 won't print since upgrade to 2007 Outlook VBA and Custom Forms 1
T Custom form created in 2003 won't print since upgrade to 2007 Outlook VBA and Custom Forms 13
glnz How set up new IMAP on Outlook-Office 365 and merge in pst from Outlook 2003 for same two email accounts? Using Outlook 5
L Merge two contacts folders Using Outlook 1
Randy Redekopp How To Merge Contact Info to Email Custom Form Template Using Outlook 2
K Delay Send and Mail Merge Outlook VBA and Custom Forms 4
M Mail merge to single contacts + contact groups? Using Outlook 4
O Merge .pst files (without structure) Using Outlook 7
Diane Poremsky Add Attachments and Set Email Fields During a Mail Merge New Slipstick.com Articles 0
C Merge two archive calendars Using Outlook 1
S Merge Emails with attachments with inbox rule to forward Using Outlook 5
iwshim outlook mail merge -rich text Using Outlook 2
Diane Poremsky Create a list of color categories and merge or restore the list using VBA New Slipstick.com Articles 0

Similar threads

Top