Need help getting calendar/contacts/tasks/notes back!

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lchapman99

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
As a small business person who relies on my "electronic brain" this is a disaster! I hope someone can help. Ok, here goes....

In July I migrated from Outlook 2002 to Outlook 2013. I sync Outlook to my Android phone.

I was using iMap on the phone and with Outlook to connect to the server (not Exchange). Before my upgrade to 2013 I was using POP3. It was suggested by several folks that I use iMap...so I did. Everything was working.

Yesterday I ran into a known Outlook 2013 bug where it stops displaying old emails, even though they're on the server. If I used a webmail client I could see all the messages. New emails did appear. Anyway, that defect (many complaining about it) pushed me to switch my Outlook profile to POP3. I did that, and everything was working.

Now my error.....
I botched a setting when I went to sync my phone to Outlook and it deleted my calendar, contacts, tasks, and notes. Argh! Luckily, or so I thought, I had a backup .pst file from yesterday. But....when I restored the file THE DATA WAS STILL MISSING!

I consider myself a power user, but I am totally baffled, and somewhat paniced.

Help??????
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The data is missing from the phone or from Outlook? Or both?

Did you import the folders from the old pst? If you open the pst in the profile, do you see the contents?

On the IMAP old mail thingy, did you have the sync slider set to download all?
 

lchapman99

Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Diane -
Data is missing from both.

When I open, or import from, the backup pst.....email is present but no calendar/task/contact/memo data is present.

I suspect when I migrated to POP the non-mail data was left in the original ost. As you know, Outlook will not let you open an ost. I tried 4 different "open/repair/convert ost" utilities and they all told me the ost files were corrupt.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yes, if you kept the calendar/contacts/tasks in the "this computer only" folder, and changed the account without exporting those folders, they are in the ost. How long ago did you make the account switch? you might be able to use system restore to get back the old profile with the imap account in it. if the data file is not corrupt (but not readable by the 3rd party software) you can export the folders then either restore a later restore point or edit the profile again.
 
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