Outlook 2013 cant stay connected to exchange 2010

Status
Not open for further replies.

vpatsalis

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
I have a client 2013 outlook that doesn't seem able to stay connected to my exchange server.

A user sees emails coming to their mobile device but outlook shows no new messages.

If I close outlook and re open it then the emails appear.

Or if I open the connection status and press reconnect then it starts downloading new emails.

I found this fix-it by Microsoft but that didn't seem to fix it.

http://support.microsoft.com/kb/2781579



Does anyone have any idea what might be wrong or has experienced anything like that?

Any help will be much appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Does the mail arrive if you switch folders?

The fixit applies ot outlook.com accounts connected using EAS - it wouldn't apply to Exchange accounts. If it works when you switch folders, it is a NAT router or firewall between Outlook and the server preventing them from talking.
 

vpatsalis

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Dear Diane,

thank you for your reply.

What do you mean when I switch folders?

When I close outlook and open it again it does talk to the exchange server. So that rules out any firewall issues. The rest of my users in the same zone have no problems connecting or any other issues. Its definately not a firewall problem.

Regards,

Vangelis
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Switch folders: Click any other folder - can be sent, deleted etc, or one of the other modules. Then click back on the inbox. If mail flows when you do this, something - most often a NAT router - is affecting the server's ability to notify outlook there are new messages.

Are you all using the same configuration - cached mode or online? Did you make any changes in the Send and Receive settings? (Ctrl_Alt+S to bring it up) If so, that could be causing the problems. I recommend deleting the SRS file to reset the send and receive settings.
 

vpatsalis

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Switch folders: Click any other folder - can be sent, deleted etc, or one of the other modules. Then click back on the inbox. If mail flows when you do this, something - most often a NAT router - is affecting the server's ability to notify outlook there are new messages.

Switching between folders doesn't seem to trigger a reconnection. I already tried that although (without even knowing that I did or that it mattered :))

Are you all using the same configuration - cached mode or online? Did you make any changes in the Send and Receive settings? (Ctrl_Alt+S to bring it up) If so, that could be causing the problems. I recommend deleting the SRS file to reset the send and receive settings.

We are all using the same config. Cached mode and encrypted.

I also deleted the SRS file but no luck!!:(
 

vpatsalis

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Outlook manages to stay connected.

It seems that I am facing a synchronization issue.

When outlook connects it downloads the messages in queue but then ignores any subsequent messages in queue.

Then if I reconnect again it starts downloading the messages in queue.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
T Compuserve, Yahoo, Oath2 and Outlook 2013 Using Outlook 4
Paula S. Outlook 2013 won't recognize new password Using Outlook 4
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 9
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook 2013 "Item could not be moved - still an issue for Outlook 2013 Using Outlook 0
M Creating an RSS Feed **FROM** Outlook 2013 Calendar. Using Outlook 5
D Outlook 2013 Yahoo IMAP Sync problems Using Outlook 1
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
B Outlook 2013/Exchange 2013 - Conf Rooms not fully booking "resolved conflict" meetings Using Outlook 3
G Can't create Folder Groups in Outlook 2013 Using Outlook 0
A Run time error 424. object required in outlook 2013 Outlook VBA and Custom Forms 10
Rupert Dragwater Several questions regarding Outlook 2013 Using Outlook 9
P Outlook 2013 opens with FILE tab selected. Using Outlook 3
I How to display sender's name instead of email address in outlook 2013 message Using Outlook 5
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Forward every other email in Outlook 2013 Outlook VBA and Custom Forms 2
P Synching Outlook 2013 Notes with iPhone 8 Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8
M Outlook 2013 fails to start -- missing WindowsCodecs.dll error Using Outlook 3
David Michaels Contact card shows blank Outlook 2013 Outlook VBA and Custom Forms 0
J Calendar data can be viewed on Outlook.com, but no longer syncs to Outlook 2013 Using Outlook.com accounts in Outlook 3
C Attached files on Outlook 2010 Sp1 & Exc 2013 are missing Exchange Server Administration 1
R Folders shifting around in Outlook 2013 and 2016 Using Outlook 3
P Sync Desktop Outlook 2013 with Outlook.com? Using Outlook.com accounts in Outlook 5
J Outlook 2013 when clicking To in a new email show Company names Using Outlook 0
J Outlook - 2013 - Error msg when copying folders from Online Archives to another user's mailbox Using Outlook 0
D Outlook 2013 changing iCloud reminder time? Using Outlook 0
M OUTLOOK 2013 CONTACT PROPERTIES Using Outlook 0
J Object Variable or With Block Not Set Error in Outlook 2016 and not Outlook 2013 Outlook VBA and Custom Forms 3
P Outlook 2013 puts replies in Outbox Using Outlook 1
P Contacts gone missing in Outlook 2013 POP Using Outlook 4
M Outlook 2013 Using Outlook 1
P MS OUTLOOK 2013 - Adding Sender on the CC line Using Outlook 5
P MS OFFICE 2013 - Outlook locking up when using the sent on behalf of feature in VB Using Outlook 3
I Outlook 2010, 2013 will not open .msg or .eml files Using Outlook.com accounts in Outlook 1
Jeff Davis Help fix my Outlook 2013? Using Outlook 28
J Outlook 2013 hanging for unknown reason Using Outlook 1
O Outlook 2013 Problems sending large mails Using Outlook 4
K Rebuilding Outlook 2013 from Outlook.com after OS rebuild Using Outlook.com accounts in Outlook 2
O Windows 10 x64 Outlook 2013 - URL does not open (anymore) Using Outlook 3
J Will BCC messages still deliver if TO address fails Outlook 2013 Using Outlook 3
Liz Schneider PST from Outlook 2013 is now IMAP folders in 2016 Using Outlook 10
S Outlook 2013 doesn't download html messages Using Outlook 0
Gwarcyn Outlook 2013 / Address Books disappear Using Outlook 0
T Online Training for Outlook 2013 Using Outlook 0
Diane Poremsky Outlook 2013: Control Panel Mail Won't Open New Slipstick.com Articles 0

Similar threads

Top