Outlook 2013 IMAP using Google Mail App not syching Sent Mail

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Adam Cainer

New Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
We are migrating from 2010 to 2013 and use the 'old' Gmail for Business aps as the Mail server.
This Free Gmail service is quite old and is no longer supported by Google because they want you to migrate to the paid Google Apps for Business.

For a variety of reasons we cant undertake to migrate out of Gmail yet, but we ARE moving from Outlook 2010 to 2013 and here we have hit a compatibility wall.

Existing IMAP accounts in 2010 PSTs work fine but when we create the IMAP accounts in 2013 OSTs, the sent mail folder does dot synch at all.

I read in http://www.slipstick.com/how-to-outlook/configuring-special-imap-folders-outlook-2013/ and elsewhere about an issue with the old Gmail not honouring the XLIST protocol, and suspect this is my problem

Are there any suggestions on how to proceed?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not sure why the sent folder isn't syncing for you - it does here (tested with my gmail account, will need to test it with my old free business account next.)

Are you looking in the correct folder in Outlook? Sent mail is under the [Gmail] folder, not at the same level as the Inbox (like it is for POP3).

gmail.png
 

Adam Cainer

New Member
Outlook version
Outlook 2013 64 bit
Email Account
POP3
Thank you so much for your very prompt reply.
DOH! - There it all is, exactly as you described

Three experts (including me) in the office failed to spot this because we weren't looking for Gmail, rather trying to find it associated with the email account.

You are a force to be reckoned with, Ms Poremsky!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
:) You are far from alone - i see a lot of questions about it.
 
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