Duplicate Task LIST, not "duplicate tasks"....

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Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Hello,
I've got a user who admins for the CEO of our company. We're all on Outlook/Exchange 2013.
Problem is:
User G (the admin) sees under MY TASKS, both herself, and TWO "Tasks" for user S (the CEO)...
This is not duplicate tasks mind you, but the "category" tasks itself.. (Sorry for the over-description... not sure how else to describe this.)

I see no right/click options, or delete available. She also does not SEE ANY tasks at all, when up until recently, she did. We've checked permissions on the EAC as well as locally, and are stumped at the moment.

Assist is welcome?!
Thanks MM
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are they separate tasks folders? like in this screenshot? If so, how is she opening the CEO's mailbox?

tasks-april.png
 

Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Similar yes..
But Tasks would be the user name twice, like "Tasks-Diane" and "Tasks-Diane" again.
She goes to his tasks via her Calendar and then Tasks I believe. I'd grab a screenshot but "G" is hard to pin down.. she's our "Sherpa to the CEO" ..lol
Do you need more info?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
And the two tasks folders do not contain the same tasks? Can she right click on either one and remove it from her list?
 

Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Both fields are empty and do not contain any tasks. We3 cannot remove either one, as the option to do so does not exist. I believe she is inhouse tomorrow so I may be able to post screenshots if needed.

At one point a mispelled name on the CEO may have existed, but was resolved long ago. (We were a LOTUS NOTES shop up until a few months ago). My user states she was able to see the CEO's tasks at one point, up until a week ago, and that ONE of the duplicates was empty, where now, both are.
 

Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
I've been researching this pretty steady now, and stumbled on the Outlook /repair switches. Is there anything available to reset her Tasks view? So far I have had no success and the powers that be are growing impatient.
:eek:
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
She can use /resetnavpane, which will reset the entire navigation pane. It *should* remove the extra folder.
 

Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Thanks Diane. Best practice is to: Close Outlook/Office/Lync, and run this, yes?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yes, you need outlook closed, the restart it using the switch - i press Windows key + R to open the run command then type
outlook.exe /resetnavpane
in the Run field and press enter. Outlook will open with the navpane set back to default - including the Favorites list at the top of the mail pane.
 

Mr Mayor

Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server
Late update, sorry.
The switches worked..... THEN we found out he went and deleted all his tasks and started using the TO DO list exclusively. :confused:
Thanks for your help Diane. Great resource here!
 
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