HomeTab Email filter "Greyed Out" in Outlook 2013

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Fozzie Bear

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
As confirmed in a previous post I have successfully migrated 6 users across to hosted Exchange 2013 from an IMAP account. Five of the users have Outlook 2010 and one has Outlook 2013. The user with Outlook 2013 cannot use the email filter on the Home Tab as its greyed out whilst the other can use the filter.

I have searched the internet and found lots of people complaining about the problem on Outlook 201o but not 2013. However I believe Outlook 2013 handles exchange slightly differently to 2010?

Some people resolved the problem by enabling Cached Mode. Others have referred to a search option which was not installed.
Before I start changing things are there some pointers on what I should be checking?
Many thanks
Fozzie
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Because you mention migrating from imap, i wonder if the root cause is the same as for this problem: http://www.slipstick.com/outlook/delete-button-missing-outlooks-inbox/ - basically, the folder properties from the imap account are copied to the folder when its exported to exchange and the folder thinks its an imap account. It's not a problem that is unique to Outlook 2013, but more people are complaining about it these days. The easiest way to confirm it is to check the Change View button - if you have imap views, outlook thinks its an imap folder.

I'm working on a macro that will reset the folder type so you don't need to use mfcmapi.
 

Fozzie Bear

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
Thanks Again Diane,
I just wanted to report back that I have indirectly fixed the problem. I was also trying to resolve another issue where the user could not attach documents from a network share. She could see the files but when selecting them was notified by an error message that she didn't have the correct permissions. It occurred to me that when she started Outlook 2013 she always got the UAC prompt which was unusual as the same did not occur when launching Word, Excel or other office applications. I looked at the shortcut properties and sure enough Run as Administrator was checked. Removing this stopped the UAC prompt and allowed her to attach files from the share as she was logged in as the local user. As a spin off the Filter button was no longer greyed out and now accessible.
Another possible fix to add to your FAQs ;)
Fozzie
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thanks for the update. Run as Administrator causes a lot of problems - almost as much as compatibility mode does.
 
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