URL Hyperlink not working correctly in Outlook 2003

Peterbm · Aug 29, 2015

Whenever I click on an URL link in an email in Office 2003, it always takes my to my home page in IE - never to the web page it is supposed to link to.
How can I correct this?

Diane Poremsky · Aug 30, 2015

What version of Windows are you using? Did you try repairing your office installation?

Peterbm · Aug 31, 2015

I recently upgraded from Windows 8.1 to Windows 10. I have tried repairing Office, and the problem still exists

Diane Poremsky · Aug 31, 2015

I can't repro problems on a clean windows 10 with Outlook 2003. Try resetting the browser options.

Peterbm · Aug 31, 2015

I think you are on to something. I changed my default browser to Firefox and the links work. What browser options in IE should I reset. If you could be more specific, it would help me more.
Thanks

Diane Poremsky · Aug 31, 2015

Go to Geat icon > Internet Options, then Advanced tab and Reset. I'm working on setting up a virtual machine to upgrade so if resetting it doesn't work, I'll see if its something in the upgrade process.

Peterbm · Aug 31, 2015

That did not work either. I tried making Edge default and it works ok too. So it's definitely got something to do with IE, since both Edge and Firefox are fine. IE version is 11.

Diane Poremsky · Sep 1, 2015

I'll test an upgrade and see if i can repro it.

Diane Poremsky · Sep 3, 2015

Try adding this key to the registry - it's the same key/value found in open\command - and you'll need to create the opennew and command keys before adding the value.

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]
@="\"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE\" %1"

Diane Poremsky · Sep 3, 2015

If you don't want to edit the registry, you can use this reg file
http://www.slipstick.com/doit/opennew-win10.reg

Peterbm · Sep 4, 2015

Diane
The registry addition seems to have done the trick. Thank you for you assistance
Peter

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URL Hyperlink not working correctly in Outlook 2003

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