Newly created IMAP subfolders not showing up on email clients away from computer.

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Parish Mills

Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I recently upgraded a computer to Outlook 2016. We use IMAP. When trying to create new subfolders, it appears in the list with the pre-existing subfolders on that email account. The problem I'm facing, the new subfolder doesn't appear on different email clients (Thunderbird, webmail, or iPhone). It's as though the new folder is on the computer, and not on the IMAP server.

There is only 1 email account in Outlook, and it has 2 data files: a PST an OST.
 

Parish Mills

Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
There were no error messages reported. I'm not sure why it didn't work at that moment, but it's working this morning.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
My best guess was a problem syncing to the server that went away.
 
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