Help! My contacts have disappeared.

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Outlook version
Outlook 2013 32 bit
Email Account

Sometime in 2016 my iCloud Contacts disappeared from my folder pane, as well as from the pop-up window in a new e-mail when clicking on the To field. I was still able to access it through the Address Book so I wasn't overly concerned and never found/made the time to try to figure it out.

Well, today I tried to send an email and discovered that my Address Book is now totally empty. Not even my Yahoo contacts are there. (I haven't used my Yahoo contacts in years and it was nowhere near the size of my Outlook contacts and they are seriously outdated.)

I checked my file locations and they have not changed. The last time I successfully used my iCloud contacts via my Outlook address book was on 6/11/17.

I ran a search for my .PST files and they are located in the same location as indicated in my Outlook Account Settings Data Files screen.

I saw in another post the suggestion to empty my cache, and while I think that might not apply to the desktop Outlook 2013, I did it anyway. Nothing changed.

I find it very strange that in the last couple of weeks I've lost all my contacts. I haven't changed any settings in my Outlook. Could Microsoft's latest update contributed to or caused this to happen?



Outlook version
Outlook 2013 32 bit
Email Account
Well, that did put them back into my People page. As near as I can tell, the only thing missing is my one distribution list, but that I can easily recreate. However, they are still not in my folder list on my Mail page, nor are they in the address book. That's not a big deal, as long as I can get to them on the People page, but I would like to get them back into both the other locations if I can. Thanks!
Outlook version
Outlook 2013 32 bit
Email Account
I was able to get them to appear now in the Address Book. I don't think all of the names are there, but I will sync with my iPhone later and see if that replaces any that are missing. Thanks again for the help.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
However, they are still not in my folder list on my Mail page, nor are they in the address book.
Not sure what you mean by the folder list in mail page, but the address book is easy too - open the address book using the address book button on the ribbon. Click it's tools, options and select the icloud folder to show first (bottom of dialog)
Screenshots: Sync Outlook and iCloud Contacts - now when you click To, you'll see the icloud contacts.
Outlook version
Outlook 2013 32 bit
Email Account
Perfect - that did the trick. (And when I said Mail page, I meant Inbox. It was late and I was tired - at least that's the story I'm sticking with.) ;)

Thanks again for the help!
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