Show Total Number Of Items Not Displaying

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srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I have Outlook 365 Business

In one of my local PST files (not my default data file), "Contacts" folder, I have set the properties to "Show total number of items" but the number does not appear. If I select "Show number of unread items", Apply, and then select "Show total number of items", Apply, then the total is shown. However, when I restart Outlook the setting is still "Show total number of items", but the total number is not shown.

1.jpg
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
that is a setting in the data file. If it's a pst folder, try running repair on it; exchange mailbox the recommendation is to delete the cache file and let outlook rebuild.

I don't think the navigation pane is corrupt, but if you don't have a lot of folders in favorites, you can try restarting outlook with the /resetnavpane switch or make a new 'test' profile with the data file or exchange account in it to see if it fixes the problem first. If you have a lot of folders in Favorites, this switch will reset it to the default and you'll need to add them back.
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Thanks. I will try a repair first. If that fails, I will try the reset and then new test profile. I do not use favorites.
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Diane

Tried SCANPST, running with resetnavpnae option and a test profile. No luck. Each time Outlook restarts, it doss not reflect the total number even though the option is selected.

I am going to try creating a new Date PST file and copy the contacts from the old PST file to see if that resolves it. If that does not, any other ideas?
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Tried creating a new PST file, created a contacts folder and moved a few contacts into the folder. Initially the total did appear, but as soon as I closed Outlook and restarted, same result. The show total option is selected but does not reflect the total.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Did you try a new profile?


Sent from my iPad using Tapatalk
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Sorry, I did but forgot to mention it. I created a new profile and use only the one PST file with the items not showing. Same results.

My other local PST files are working OK. It just seems to be this one in which the total is not showing. Does it matter that it is not the default PST file? I'm assuming no, but wanted to ask.

My other PST files (Gmail - ones I have for sending / receiving emails) also work OK showing the totals.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
no, it shouldn't matter that it is not default - the settings are per-folder. That indicates a problem with the folders.

BTW, did you test it in Safe mode? I would not expect any change, but if it actually worked, it could be an addin or support file (such as navigation pane affecting the display).

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

Did you reset the nav pane yet? It will delete all from from Favorites, so i hate to suggest it unless I'm pretty sure it might help.

To reset the navigation pane
Close Outlook. Press Windows key + R to open Run dialog, type or paste

outlook.exe /resetnavpane

Then press Enter (or OK button) to restart Outlook. Note: Make sure there is a space between the words.
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Thank you. I tried all options you noted in a previous reply except Safe Mode. I will try that next.

I may try another PST file in my current profile and add a few contacts at a time and see what happens
 

srmsrm

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I tried all above options and I still have the same issue; however, I am now seeing the issue in multiple PST files. When I first posted, it was only one PST file, now it seems to be happening on multiple PST files. I'll try and see if I can determine why, but it looks to be random.
 
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