Email not going to address displayed

Status
Not open for further replies.

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Outlook Office 365 local: So far only had this issue where both spouses were previously on the same contact and then later one was added to a new spouse only contact. Probably left the original joint contact alone, but not sure.

When sending emails to the spouse (second person listed originally) the send box of the email displays joint names. When clicked on, the correct spouse email address (second one listed originally) shows correct intended recipient address. Same thing afterwards when clicking on the sent mail.

The problem is that all of half a dozen emails sent to the secondary spouse email address actually went to the primary spouse email address. (Corruption seemed to exist in the portal version of Outlook, but wouldn't swear to that.) The secondary spouse doesn't use forwarding.

I had cleared all cached addresses.

Only way I could fix was deleted every contact related to the two spouses and adding them back with unique names.

If i didn't have a bunch of add-ons configured, I'd create a new profile and hope that prevents it from happening again.
 

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Diane, three or four hours and 3 MS techs later, I was going to agree with you.

But now I'm feeling it's a wierd interaction between an add-in and autocomplete that's causing the problem.

Maybe a combo of corrupted autocomplete and an add-in.

Problem is only with contacts that have a "secondary" address (ie. home or spouse) for which I use autocomplete to select.

Sent mail shows the address I thought I had selected. Trace mail shows it went to the primary email, which in fact it did.

I could swear one of the first things I tested was disabling all add-ins, but maybe not. Because just now I disabled all add-ins, and voila mail trace showed mail went to the correct (secondary email address for that contact).

Sending via autocomplete from Outlook cloud sent correctly. Could see that in the mail trace I ran from Office 365, Admin portal.

Deleting profile on problem pc by itself did not help.

I'll try to find another guinea pig to test by enabling add-ins, one by one.

Len
 

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
problem continues with other mail recipients that have more than one email address. No matter what shows before sending, always goes to primary address.

Active Add-Ins:
Acrobat PDFMaker
FileCenter
MessageExport
Microsoft Exchange
OnenNote Notes about Outlook
SafeSend_10
SendGuard for Outlook
VBOffice Category Manager
X1 Outlook RTI Addin
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
R Emails suddenly going to the Junk email folder Exchange Server Administration 3
H new incoming email going to CONTACTS folder?!? Using Outlook 2
A VBA Script - Print Date between first email in Category X and last email in Category Y Outlook VBA and Custom Forms 3
P Sending email from outlook IMAP to GMAIL where embedded images are added as attachment Using Outlook 1
D auto forward base on email address in body email Outlook VBA and Custom Forms 0
P How did hacker cause link to delete and archive containing email? Using Outlook 6
I 'quote marks' around email name Using Outlook 1
N contact list seen in Contact folder but knot in Address book or when 'TO' button is clicked in new email Using Outlook 0
T Junk Email does not get added to the Blocked Sender List Using Outlook 0
P i-Phone 6s Plus receiving 2 notifications from Outlook email Using Outlook 1
C WARNING - DO NOT USE AN OUTLOOK.COM ADDRESS FOR GOOGLE ACCOUNT RECOVERY EMAIL Using Outlook 10
T Why is every new email pinned (to keep it on top)? Windows 10 Using Outlook 6
M Outlook, send to > mail recipient - results in plain text email Using Outlook 1
P Can I create a Rule that sends me an email when I get a Task? Using Outlook 3
M Issue transferring Outlook 2016 email accounts & settings onto new computer Using Outlook 8
R Auto Assign Category colours to Incoming Emails based on whom the email is addressed Outlook VBA and Custom Forms 3
S Outlook email to configure setup for each mail Outlook VBA and Custom Forms 1
S Macro to extract email addresses of recipients in current drafted email and put into clipboard Outlook VBA and Custom Forms 2
A Is there an ID field you can use to pair a reply to the sent email? Outlook VBA and Custom Forms 4
C Auto Run VBA Code on new email Outlook VBA and Custom Forms 1
M How create a Rule to filter sender's email with more that one @ sign Using Outlook 1
A Prepending Email Addrs with "Display Name <email>" Has Stopped Working Using Outlook 0
Bering Forward selected email without the original email appended Outlook VBA and Custom Forms 0
Aussie Rules Run a Script on an Incoming Email OK and then the Email reverts Outlook VBA and Custom Forms 0
W Reply to email Using Outlook 4
F Junk Email does not get added to the Blocked Sender List Using Outlook 4
B disappearing original when attach to email Using Outlook 1
W September 2020 - No Default Email Client message after Office Update Using Outlook 1
glnz O365 - How to combine the Inboxes for four email accounts into a single Inbox Using Outlook 7
glnz O365 - How to send from acct 2 but showing email name from acct 1 as From - alias? Using Outlook 0
S Macro to move “Re:” & “FWD:” email recieved the shared inbox to a subfolder in outlook Outlook VBA and Custom Forms 0
D Move Email with Attachment to Folder Outlook VBA and Custom Forms 3
E Asking user to select multiple options in a list in an email Outlook VBA and Custom Forms 0
K Use VBA to find Sender and Recipient from Microsfot 365 Journaled Email Items Outlook VBA and Custom Forms 3
B Add ComboBox Value to Body of Email Outlook VBA and Custom Forms 1
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
F VBA code to dock Styles whenever I write or edit an email Outlook VBA and Custom Forms 0
G Inbox shows old email Using Outlook 3
L Email with correct To address but displaying name of a related person Using Outlook 0
A Two Inboxes, Same Email? Using Outlook 3
B Adding signature to bottom of VBA reply email Outlook VBA and Custom Forms 1
J To delete the draft email Using Outlook 2
B VBScript doesn't run on Recipient Email Outlook VBA and Custom Forms 2
J Autoreply email recieved from specific sender after deleting some text from body. Using Outlook 0
M Outlook 2013 reminder email by using Outlook vba Outlook VBA and Custom Forms 2
D Sending email from Office 365 alias in Outlook Using Outlook 3
S Macro or plug-in to see if specific person was included in this email Outlook VBA and Custom Forms 4
S Body text of Email from invite date/time Outlook VBA and Custom Forms 7
R Outlook 2010 How do you export 2 email Accounts' 2010 Inbox Files to new computer (2019)? Using Outlook 0
R Auto display of new email does not work on non-default account Outlook VBA and Custom Forms 0

Similar threads

Top