Spam folder not showing in Outlook


New Member
Outlook version
Outlook 2016 64 bit
Email Account (as MS Exchange)
Hello friends, when I log into my account on, I see that there is no junk e-mail folder. There is no folder on the web, but this folder exists in the iphone mail application.
How can i solve this problem can you help me?

As far as I can see on the subject, there was a friend who had this problem in the same way and @Diane Poremsky helped him.

Can you help me too please? ( @Diane Poremsky )

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
There is no junk Email folder there at all? Did you look in subfolders in case it was moved?

I don't suppose you know what I told your friend? :)

Do you have outlook desktop software? If so, you can restart outlook using the resetfolders switch.

Close Outlook. Right-click on the Start button and choose Run or press Windows key + R to open the Run command. Type or paste the following into the Open field and press Enter or click OK to restart Outlook. (There is a space before /.)

outlook.exe /resetfolders

This will reset the folder assignments to the default folders for the account and recreate any missing folders.


Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
That was me in that thread.

That account was not a Microsoft webmail, it was hosted by Hostgator and they had a spam filter that was creating the Junk Mail folder. I disabled it to fix the problem. Your issue seems to be different.
My problem was with the desktop version of Outlook.


Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
I did not think the Junk Mail folder could be eliminated. But you might want to look here for settings for Junk Mail:

Here is info on the IOS junk mail filter:
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