Email with correct To address but displaying name of a related person

Len Raphael

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
Office 365 Exchange
Have had this issue for years despite creating new profiles and going Options, Mail, Empty Auto-Complete.

An Outlook tech wanted me to create yet another profile.

Instead I blundered around and found a function in OL called "linking". Which I had never intentionally used.

Have to change View to People. Then click on the ellipsis on the right pane. Select Link. Then you can Unlink.

Turns out that somehow some of my contacts had gotten "linked". Once I "unlinked" them, the recipient name displayed in the To address was fine.

Cloud OL linking supposed to synch.

Question:

1. Does OL automatically link and do this if at one time the related email addresses were input as additional email addresses for the main person? ie. one spouse name is listed on a contact, with their spouse email as the second address? And once linked they remain linked even when the other email addresses are removed from the first contact? ie. a separate contact with only one email address is created for each addressee?

2. when is Linking useful?
 
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