Office 2016 Outlook is forgetting passwords

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
After a recent major Win 10 update, I find that Outlook is forgetting passwords.
I have tried a MSoft fix which among others things created a new profile with no success.
Grateful for any tips to fix this
 

saurabhjha

New Member
Outlook version
Outlook on the web
Email Account
Exchange Server
you have to use some professional tool to solve this problem
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
When this has happened to me I have been able to fix it by playing with the server port settings, and sometimes with the type of encryption that is chosen.
Go to your email provider site and find their page of settings for Outlook, see what you can change.
also if you use the Test Account Settings button in the setup, you can see if it is failing on Outgoing or Incoming, gives you some direction to work in.
 

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
When this has happened to me I have been able to fix it by playing with the server port settings, and sometimes with the type of encryption that is chosen.
Go to your email provider site and find their page of settings for Outlook, see what you can change.
also if you use the Test Account Settings button in the setup, you can see if it is failing on Outgoing or Incoming, gives you some direction to work in.
 

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Thanks for the reply Vincenzo.
I will try change some of these settings and report
 

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?

Are you using 2-factor auth?

Thanks for the reply Diane
I am using POP settings for my mail accounts
I don't use 2 factor auth.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
We suspect it is caused by a bug in recent windows updates, possibly do to changes in credential manager. We don't have a specific update to blame it on yet.
 

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
We suspect it is caused by a bug in recent windows updates, possibly do to changes in credential manager. We don't have a specific update to blame it on yet.

Thanks Diane
I have not added that in the last two weeks I have used the Microsoft tool to delete (supposedly) all traces of the Office 365, and loaded Microsoft 365 with no change to the password issue.
So as you say it points to an OS problem and the timing would fit with update 2004.
 

jessewalter375

New Member
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server 2013
Follow this steps :-
-Go to the File tab.
-Select Info.
-Select Account Settings > Account Settings.
-In the Account Settings dialog box, select the email address for which you want Outlook to remember the password, then select Change.
-In the Exchange Account Settings dialog box, select More Settings.
-In the Microsoft Exchange dialog box, go to the Security tab and clear the Always prompt for logon credentials checkbox.
-Select Apply to apply the changes, then choose OK to close the window.
-In the Exchange Account Settings dialog box, select Close (X).
-In the Account Settings dialog box, select Close.
-Restart Outlook.
hope this solves your problem
 

Maple

Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Follow this steps :-
-Go to the File tab.
-Select Info.
-Select Account Settings > Account Settings.
-In the Account Settings dialog box, select the email address for which you want Outlook to remember the password, then select Change.
-In the Exchange Account Settings dialog box, select More Settings.
-In the Microsoft Exchange dialog box, go to the Security tab and clear the Always prompt for logon credentials checkbox.
-Select Apply to apply the changes, then choose OK to close the window.
-In the Exchange Account Settings dialog box, select Close (X).
-In the Account Settings dialog box, select Close.
-Restart Outlook.
hope this solves your problem
Thanks so much for posting this info.. Sadly it did not solve this annoying problem
 

Bill D

Member
Outlook version
Outlook 2019 32-bit
Email Account
IMAP
I had a similar problem and found that, starting with Win 10 v2004, it's now required to remain signed-in to Windows with an MS account instead of with a Local acct, or your Credential Manager won't work correctly, resulting in your on-line passwords (including outlook email PWs, iCloud PW, OneDrive PW, etc) to disappear and reappear sporadically.

After updating to v2004 in June, I had to go from being signed-in to Windows with my MS acct back being signed-in with a Local acct, restart and then back to sign-in again with my MS acct in order for my Credential Manager to start working correctly. Its been solid since June.

Here's my full thread:
 

jessewalter375

New Member
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server 2013
Open Outlook, go to File >> Account Settings >> Account Settings. Select the Exchange account and click the Change button. Click More Settings in the new dialogue box. In the Security tab of Microsoft Exchange dialogue box, uncheck Always prompt for logon credentials.

Hope this information helps you.
 
Similar threads
Thread starter Title Forum Replies Date
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
K Help.... Office Outlook 2016 Using Outlook 1
mrje1 Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc., and Crashes Using Outlook 0
Y Are there any Sound options for Office 2016 specifcally for outlook? Using Outlook 0
P Categorize in Calendar not listed under tags in Office 365 (Office 2016) Using Outlook 5
O Help .. got lost ... installing Office like 2016 Using Outlook 5
Microfiche Migration from Office 2016 H&B to Office 365 Using Outlook 0
Diane Poremsky Block Macros in Office 2013/2016 New Slipstick.com Articles 0
G Trouble with Office 365/2016 Using Outlook 3
Diane Poremsky Office 365 (Office 2016) Downgrade Rights New Slipstick.com Articles 0
A Office 2016, 32 vs 64 bit Using Outlook 1
Diane Poremsky Office 2016 for Mac: Released New Slipstick.com Articles 0
W September 2020 - No Default Email Client message after Office Update Using Outlook 1
A Out of Office Improvement Outlook VBA and Custom Forms 0
D Sending email from Office 365 alias in Outlook Using Outlook 3
J Office 365 erased all of my task views Using Outlook 3
D.Moore VBA script fail after Office 365 update Using Outlook 8
W April 2020 Office 365 Update - Add-Ons fail after Office 365 Update Using Outlook 6
L unblocking attachments before sending Office 365 Advanced Protection Using Outlook 0
L Deleting Office 365 calendar appt w/o emailing invitees Using Outlook 3
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
L Can signatures synch to Office Portal Using Outlook 1
T I'm thinking about moving from outlook.com to the Outlook I have in my Office 365 Using Outlook 1
Q Prompt button to auto turn on Out of Office Outlook VBA and Custom Forms 3
M Outlook .com group does not show up in Outlook for office 365 home Using Outlook 3
Jennifer Murphy Outlook can't connect to Office 365 at resort hotel Using Outlook.com accounts in Outlook 1
J Outlook Office 365 Win 10 how do I control background colors of events? Using Outlook 1
B Migrate Outlook 2007 to Office 365 Using Outlook 3
L Outlook Office 365 client: won't remember my setting File, not to collapse ribbon Using Outlook 2
J Migrate from godaddy 365 to office 365 home Using Outlook 8
glnz How set up new IMAP on Outlook-Office 365 and merge in pst from Outlook 2003 for same two email accounts? Using Outlook 5
R How Can I backup office 365 account? Exchange Server Administration 1
L Wierd Office 365 Contact unable to edit body of random contacts Using Outlook 5
G Calendar View in Outlook Office 365 - Doesn't show enough hours, and the 30/60 min choice isn't the solution Using Outlook 4
O Office 365 Outlook - mark to download Using Outlook 0
O Office 365 using POP3 on both laptop and desktop Using Outlook 0
T O365 and Office Message Encryption Exchange Server Administration 2
V Multiple Calendars in Outlook To-Do Bar; Office 365 Using Outlook 3
L Office 365 cloud based rules Using Outlook 1
T Office 2013 no longer updating automatically Using Outlook 2
O Office 365 - Outlook - Password protect your mailbox Using Outlook 7
Horsepower Office Outlook 365 home opens slower than a month ago Using Outlook 8
J Office 365 - Online Repair vs. Uninstall Reinstall Using Outlook 1
O Backup Office settings - registry key Using Outlook 5
L Need to import multiple Outlook files to Office 365 Account Using Outlook 4
J Out of Office, Delegate Using Outlook 1
H Custom autoforwarding, sending mail through outlook office 365 Using Outlook 1
e_a_g_l_e_p_i Just had to reinstall window 10 then Office and forgot how to control fonts sizes Using Outlook 3
e_a_g_l_e_p_i A question about installing office 2013 Pro and using my .pst from office 2010 Using Outlook 12
B Search function in Office 365 has stopped working Using Outlook 3

Similar threads

Top