Inbox shows old email

GuardianAngel

New Member
Outlook version
Outlook 2007
Email Account
POP3
Hello

I recently started having this issue and I'm not sure why. I have not made any changes to anything. I have Outlook 2007 on my laptop. I set up Outlook on my Galaxy S10E to have my emails handy on my phone. This is a work email and only work emails are received.

This is what is happening. I receive an email from Janedoe@email.com 9:30am Subject JohnDoe - Preview of the email says: Hello I'm reviewing customer file...

I open it, I read it, I may respond, or I may respond later on my laptop.

The next day, Janedoe@email.com sends another email 10:30am Subject JohnDoe - Preview of email - Hi I received the documents...

When I open that email, the body of the email is what I received yesterday. The date says "yesterday" but it's the exact email she sent me the day before.

The email preview "Hi I received the documents" is nowhere to be found.

If anyone can help, I'd greatly appreciate it.

Thank you.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I can't say i understand what is going on, but I would start by accessing the webmail version of the account and try to get clues there.

Also if the error is happening consistently, then it would be easier to troubleshoot.
Try to link the error to one device or the other. I would take the phone out of the equation by turning it off or disabling the account, then have someone send some test emails just to the computer. Then do the same just to the phone, with the computer off.
 

GuardianAngel

New Member
Outlook version
Outlook 2007
Email Account
POP3
Thank you @Vincenzo. Everything is fine when I open it on the laptop. I uninstalled the Outlook app on my phone and reinstalled it. It seems it started happening after an update on my Samsung. I will give it time and check emails on my phone to see if the uninstall worked.

Thanks for your help.
 

jessewalter375

New Member
Outlook version
Outlook 2019 64-bit
Email Account
Exchange Server 2013
You may remove any filters applied for the views.



To do so, highlight the Outlook data file associated with the specific account:

Go to View menu -> click View settings -> click Filter and Clear All.



However if there are no filters applied then you may reset the view for the specific email account and check if it helps.

Click to select the Inbox folder and then click on the View tab and click the option Reset View.

Hope this helps you.
 
Similar threads
Thread starter Title Forum Replies Date
Commodore Unified inbox shows moved messages for a while Using Outlook 4
J Search shows an email is in my Inbox but I can't see it there. Using Outlook 0
E Inbox emails appear for a brief instant and then Inbox shows no content Using Outlook 2
A Inbox didn't got read Outlook VBA and Custom Forms 0
A Unflag Inbox and Flag Inbox with Orange Category After Item is send Outlook VBA and Custom Forms 3
glnz O365 - How to combine the Inboxes for four email accounts into a single Inbox Using Outlook 7
S Macro to move “Re:” & “FWD:” email recieved the shared inbox to a subfolder in outlook Outlook VBA and Custom Forms 0
S Outlook Macro to send auto acknowledge mail only to new mails received to a specific shared inbox Outlook VBA and Custom Forms 0
C Configuring Inbox columns Using Outlook 2
D Inbox column color coding Using Outlook 2
R Outlook 2010 How do you export 2 email Accounts' 2010 Inbox Files to new computer (2019)? Using Outlook 0
J Collaborative Inbox Using Outlook 1
M Missing emails in Inbox, but are present in webmail Using Outlook 0
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
H Upon opening Outlook, make my popmail inbox open instead of outlook.com inbox Using Outlook 1
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
H In outlook 365 POP mail Inbox, email takes a long time or never arrives. Using Outlook 1
K No emails in inbox Using Outlook.com accounts in Outlook 1
D Unopened message in inbox deleted and not in deleted items Using Outlook 3
R Exporting recovered Deleted Items outside the Inbox Using Outlook 1
N Focussed Inbox Rules Failing Using Outlook 5
M Inbox not showing to deliver new email to this account Using Outlook 3
mctabish Setting "Reply To" based on inbox Outlook VBA and Custom Forms 2
T Inbox Sub-Folder - Web Using Outlook 1
P Two main Outlook gripes: Voting buttons not working externally nor Focused Inbox Using Outlook 1
P when i move inbox mails to another folder in outlook the mail disappears Using Outlook 1
B VBA Macro for assigning multiple Categories to an email in my Inbox Outlook VBA and Custom Forms 1
N Syncing my inbox not working for certain types of mail Using Outlook 9
D How to handle filing of emails from an Inbox Subfolder to a specific Public folder Using Outlook 1
E Outlook 2016 Inbox search bug Using Outlook 1
O Having rules run on old mails noved to inbox Outlook VBA and Custom Forms 8
K Outlook 2010 duplicate download emails 1 inbox 1 PST no updates Using Outlook 3
LolaArrabal My huge inbox folder Using Outlook 2
M VBA macro for Inbox's attachments search Outlook VBA and Custom Forms 0
M Emails being sent to Inbox and IPM_Subtree Using Outlook.com accounts in Outlook 4
E Don't want Inbox shown when login box is shown Using Outlook 1
B Copy/Move Exchange inbox to Pop inbox Using Outlook 4
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
S Accepting meeting request from calendar keeps the meeting request in the inbox Using Outlook 2
S VBA Code to move mail items from search folder to inbox subfolder Outlook VBA and Custom Forms 4
F want inbox on toolbar to reference icloud messages Using Outlook 2
E Inbox field customization Using Outlook 1
M Ensure the same inbox view across multiple outlook instances Using Outlook.com accounts in Outlook 7
Diane Poremsky Category Color doesn't Display in Inbox New Slipstick.com Articles 0
Hudas VBA find and open an email without looping thru each email in the inbox Outlook VBA and Custom Forms 1
E How to find or recover Lost e-mails within a folder under Inbox? Using Outlook 2
A Can't add a column called "name" to Inbox? Using Outlook 1
S Merge Emails with attachments with inbox rule to forward Using Outlook 5
V Not displaying newest messages in Inbox Using Outlook 10
Yasemin Nielsen Combined inbox outlook 2016 Using Outlook 2

Similar threads

Top