Sender's Name Doesn't Appear in the From Field on Outlook 365/IMAP

Outlook version
Outlook 2016 64 bit
Email Account
I've been attempting to get my name to appear as the sender and not my e-mail address on outgoing e-mails I've sent. I have Outlook 365 on an IMAP server. I've attempted all the usual procedures via the File>Account Settings>Account Name and Sync Settings>IMAP Account Settings>General Settings>Your Name (which displays my name)>Account Name (my Gmail address) Then, if I go to Account Settings>Account Settings>the E-Mail tab displays my e-mail address>IMAP/SMTP (send from this account by default). The Data Files tab displays my e-mail address, followed by the file path to my Outlook Folder. Based on what I've researched, this setup SHOULD display my name in the From field on e-mails I send to other recipients.

I've even tried to change the "Account Name" field to my name instead of my e-mail address, but nothing changes in the Sender field.

Will someone please help me with this issue? I posted this a week ago and still haven't received a response. I would very much appreciate it.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you change it in File > Account Settings > Account Settings to open the Account Settings dialog. Double click on the account and change the Your name field.

When you select the account in the from field, it will show the email address, but the display name will be correct on the message the recipient receives. If you want to see the display name in the From field, change the account name field.


Outlook version
Outlook 2016 64 bit
Email Account
Thanks so much, Diane. I was already set up the way you described it. But, what I didn't know was that the recipient sees my name and not my e-mail address. That solves my problem, which turned out not to be a problem at all.
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