Blind copy and contact help

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Hellolost

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hi there, my boss has asked me to help her out with something and I am stumped.

Problem number one: There are times when she sends a email to someone and blind copies herself. However, when searching for the email in her inbox it does not show up if you search via name. It will however show up if she searches in all folders. Is there a way to fix this so they show up in her inbox?

Problem number two. She entered in a contact. GBS Technical Support. When you search contacts under GBS it will not show up. If you search contacts under support it does. Any way to make it search under GBS?

Thank you. I appreciate any help at all.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#1: What is she searching on? I'm assuming the all mail results finds the Sent item, not the BCC.

#2: Open the contact - is the GBS Tech in the Full name field or Company name? If full name, click on the Full name button - what fields are the words in?
 

Hellolost

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
She is searching her incoming email folder. Where the item should be if she blind copies herself right? It would be sent to herself also right? However, it does not show up until she clicks down on search all mail items.

Thanks to you we figured out the GBS thing. It was using Support as a last name. THANKS
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If she is searching for mail sent to her, it won't work since it was Bcc'd (she's not in the to field). If she searches for the subject, it should come up.
 

Hellolost

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
She is actually searching for the name of the person who it was sent to. And it does not show up unless she clicks the view all folders.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It should be found - because the recipients name is on the message. When it finds a message in the all folders search, is it the sent message, the bcc copy, or both? Does the BCC message group in the message list with the message she is replying to?
 
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