Shared inbox sub folders not visible when moved

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windows7920

Member
Outlook version
Outlook 2010 32 bit
Email Account
Office 365 Exchange
Hello,

I am having an issue with inbox subfolders on a shared outlook 365 mailbox that has no delegated access. When one user creates or moves a subfolder other users are not able to immediately see these changes. Sometimes it can take over a day for the changes to appear on another user’s computer. Restarting the computer or outlook has no effect on this. :mad:

Does anybody have a clue as to why this is happening? Let me know if you need additional info from me. Thanks for all your help!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like they aren't syncing in a timely manner - it's not unusual for a delay of up to 30 minutes, but it's usually not more than maybe 5 minutes.

Are you caching shared folders? Not caching shared folders should definitely help.
 

windows7920

Member
Outlook version
Outlook 2010 32 bit
Email Account
Office 365 Exchange
I think this may have fixed things. Hard to say exactly but I just created a folder and had it show up on everyone's computer. Thanks for the help!!
 
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