Outlook 2016 sounds on Win10

Status
Not open for further replies.

ogdengamer

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
I had this problem with Outlook 2013 on Win8 and am now having a similar problem with Outlook 2016 on Win10. I CANNOT get my preferred "new email" sound to play.

I am running Windows 10 Enterprise. Outlook 2016 from Office 365. I have confirmed that notifications are on. I can hear the default Microsoft provided sound just fine. When I change to my sound, it doesn't work. I have changed both the Desktop Mail Notification and New Mail Notification.

If I remember, on Win8, I had to change the WAV format or something. In any case, my sound is:

PCM, 22KHz, 16bits, stereo

And that matches the specs of the Microsoft provided sounds.

I have tried the sound from a network share (DFS and not DFS), and from the local C: drive, in a folder with everyone having full control.

Also, the sound plays fine when pressing the "test" button in the sounds control panel.

What am I missing?

Again, I can set it to the Microsoft provided wav files and it works just fine! I haven't tried them all, but I have done several.
 

ogdengamer

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
Okay, so the one thing I didn't try...put the sound in C:\Windows\Media. It worked in there.

So I ran procmon.exe from sysinternals with the sound set to the old location (C:\tools) and see that I am getting a DENIED when the file is in C:\tools, but a SUCCESS when it is in C:\windows\media.

Again, I've confirmed that C:\tools and the file itself have everyone full control.

Thoughts?
 

ogdengamer

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
I burn way too much time on little things like this, but I found it. You need to give Read & Execute to the following special Win10 security principal:

ALL APPLICATION PACKAGES

Once I granted that read & execute to my C:\Tools folder, it was able to play.

This is unfortunate, as it means most people won't be able to play sounds from the music folders or other folders they collect stuff like this in. My normal location is in my documents folder, which is redirected to my server. I tried granting ALL APP PACKAGES rights to just the file in its normal location, but it won't play, I assume because it doesn't have a full permission "path" to the file.

So for now I think my path of least resistance is to put my WAV file into a special folder on my C: drive with the proper permissions just for it!

I assume this is an Outlook/Win10 Notification Center interaction. I also assume Outlook 2016 on Win 7 wouldn't have this problem, as Win7 doesn't have a notification center does it? So Outlook has to play the sounds itself? Likewise Office 2010 on Win10 probably would be fine, as 2010 didn't know how to use the notification center did it?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thanks for the update!

My guess is that few people actually bother to change the sounds.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
O Moving "tasks" to inbox in Outlook 2016 Using Outlook 1
Z Remove GMAIL IMAP account from Outlook 2016 Using Outlook 2
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
bhamberg Shortcuts in Folder Pane (Outlook 2016) Using Outlook 19
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
P Color Code or highlight folders in Outlook 2016 Using Outlook 2
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
B vBA for exporting excel file from outlook 2016 Outlook VBA and Custom Forms 3
M Issue transferring Outlook 2016 email accounts & settings onto new computer Using Outlook 8
glnz Can Word Normal.dotm interfere with Outlook? Office 2016 Using Outlook 5
D Outlook 2016 and Earlier with Office365 in 2021 Using Outlook 3
B Outlook 2016 Retail C2R keeps logging since update? Using Outlook 0
V Outlook 2016 Does Outlook-2016 (64 bit) work with iCloud for Windows ? Using Outlook 5
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
V Outlook 2016 Outlook-2016 and iCloud for Windows - Problems Using Outlook 11
U Outlook 2016 Outlook 2016 sender name Using Outlook 1
S Outlook (2016 32bit; Gmail IMAP) - Save sent message to Outllook Folder Outlook VBA and Custom Forms 0
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
M Office 2016 Outlook is forgetting passwords Using Outlook 15
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R seperate read layout to design in outlook 2016..Help!! Outlook VBA and Custom Forms 3
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
G Recurring tasks break links Outlook 2016 Using Outlook 5
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
GregS Outlook 2016 iPhone won't download Outlook 2016 Mail. Using Outlook 0
E How to display "Change Folder" in Change Default Email Delivery Location in Exchange Outlook 2016 Using Outlook 1
A How to open a specific link automatically with outlook 2016 Outlook VBA and Custom Forms 6
V Outlook 2016 will not move emails in search results Using Outlook 4
K Using Outlook 2016 to draw Using Outlook 1
M Outlook 2016 Free/Busy settings ignored Using Outlook 0
K Outlook 2016 - controlling IMAP OST size with Group Policy not working Using Outlook 1
C Outlook 2016/2019 hangs after being open for an extended period Using Outlook 4
GregS 2016 Contact List being managed by Outlook.com? Using Outlook 1
A Outlook 2016 in Cached Mode Using Outlook 1
G Outlook 2016 sync contacts directly between phone and computer using outlook 2016 Using Outlook 0
N Outlook 2016 Folder Icons Look Using Outlook 0
Marc2019 Outlook 2016 Font Problem Using Outlook 5
B Outlook 2016 Does not Shutdown Correctly Using Outlook 3
GregS Outlook 2016 Outlook 2016 stalls Using Outlook 3
H Outlook 2016 sent over 30 copies of an e-mail with attachments Using Outlook 1
Q Problems with Autodiscover Outlook 2016 Using Outlook 0
D Importing Outlook Categories from another domain (Exchange 2016/Outlook 2016) Using Outlook 4
Q Unable to Sync Quicken reminder with Outlook 2016 64Bit Using Outlook 1
J How to open OST file in Outlook 2019 & 2016 Using Outlook 1

Similar threads

Top