Emails do not appear in Sent box!

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DanHunter

New Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Good Afternoon and thanks for reading my issue,

I am sending emails from my personal IMAP account on my phone. These are not appearing in my outlook 2010 sent box on my PC. I believe this used to work in the past. I imagine it is something really easy, so I apologize in advance.

I have an android phone and use the outlook mail app.

Any help would be great appreciated,

Many Thanks,

Dan Hunter.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What folder is the app using for sent items? Are the missing messages in another folder in Outlook?

The usual cause is that the device is using a different folder for sent items - you might have two sets of sent, deleted and junk folders. If the account is gmail, look under the [gmail] folder in outlook.
 

DanHunter

New Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Good Morning Diane and thanks for the reply.

The sent items do in fact go to another sent folder called NAME SENT shall I just set it to the normal folder?

Unfortunately it is not a gmail account.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If the app allows you to choose a different sent folder, do so. You can't change it in Outlook.
 

DanHunter

New Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
Many Thanks Diane,

That has solved the issue completely.

Dan.
 
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