Email being marked as Spam by Gmail and not being visible in Outlook

FJulianSmith

New Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
I've been using Gmail via Outlook for some time with no problems. I have Office 365 and my Gmail is attached by the default method. However I've just caught Gmail marking random (as far as I can see) emails as junk and putting them in a junk folder which seems not to be visible from Outlook. The folder says that any messages left in it are deleted after 30 days so I can't see how long this has been going on for. Outlook seems to list the same folders as are shown by Gmail (accessed via Chrome) but the Junk E-mail folder remains empty on Outlook. I've see similar posts but not quite this specific issue! Help!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is the gmail account added as imap? If so, right click on the inbox, choose imap folders... then click Query. Is the junk mail folder subscribed? In gmail, it's called Spam and is under the [gmail] folder.

1626291969817.png
 

FJulianSmith

New Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
Is the gmail account added as imap? If so, right click on the inbox, choose imap folders... then click Query. Is the junk mail folder subscribed? In gmail, it's called Spam and is under the [gmail] folder.

View attachment 3386
Hi. The address is added via POP3 which I think was the automatic default when I set it up. I can see folders with the same names in Chrome and in Outlook but the outlook version of the Junk E-mail folder remains stubbornly empty! Now I've deleted or moved all the junk I will have to wait for the next e-mail to be blocked to investigate further! I have Norton 360 on my desktop and phone - I wonder if that is being over-protective!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It should be going into Junk Email folder unless Norton uses one called Spam. Is just mail filtering enabled? Open a message sent to the gmail account then look for the junk mail button on the ribbon - open Junk Mail options.
 

FJulianSmith

New Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
It should be going into Junk Email folder unless Norton uses one called Spam. Is just mail filtering enabled? Open a message sent to the gmail account then look for the junk mail button on the ribbon - open Junk Mail options.
Nothing odd there.
I've been monitoring my Gmail account from Chrome and now realise that their is a folder labelled "Spam" there as well as "Junk E-mail" and "Norton AntiSpam Folder". The Gmail "Spam" folder is now receiving definite spam email and is definitely not shown in Outlook! Can I add it to Outlook without resetting everything?!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The spam folder is not under [gmail] folder in outlook? If not, right click on a folder, choose IMAP folders... then click Query and subscribe to it. It should not affect any other folder, just add this to the ones that sync.
 
Similar threads
Thread starter Title Forum Replies Date
T Sending One Email to Trigger Another Being Sent Using an Email within the 1st? Using Outlook 0
D Create advanced search (email) via VBA with LONG QUERY (>1024 char) Outlook VBA and Custom Forms 2
C Outlook 2007 Removing then adding account restores junk email processing Using Outlook 0
G Place jpg in body of email Outlook VBA and Custom Forms 1
F Wishlist Outlook suddenly began synchronizing deleted items every time I delete a single email. Using Outlook 2
N Save Selected Email Message as .msg File Outlook VBA and Custom Forms 12
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 8
G Email time stamp Using Outlook 2
G Schedule recurring email and attachments display Outlook VBA and Custom Forms 3
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
B Need to Copy an email to a subfolder Outlook VBA and Custom Forms 2
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
K Multiple Rules on Single Email Using Outlook 2
F VBA to move email from Non Default folder to Sub folders as per details given in excel file Outlook VBA and Custom Forms 11
e_a_g_l_e_p_i Outlook 2010 How to set default email address for website links Using Outlook 3
O Same email address, same person, names in so many ways Using Outlook 4
D Create new email from the received Email Body with attachment Outlook VBA and Custom Forms 10
D Outlook launch email showing new unread email in reading pane Using Outlook 11
B Zoom automatically next email item (VBA) Outlook VBA and Custom Forms 2
K Outlook adds space to rows in HTML email signatures viewed on mobile Using Outlook 1
M HTML email signature in Outlook Using Outlook 3
M Respond to Outlook Email Outlook VBA and Custom Forms 0
U Outlook locking up when replying to Email Using Outlook 7
S Email Generated from another program and then edited sends original email. Using Outlook 2
G Forward email body to other mail list directly from Exchange server Exchange Server Administration 1
S Unable to extract text from an Outlook email message Using Outlook 2
T Original email text not shown when replying or forwarding the email. Using Outlook 6
H Search Email Header for Content Type Outlook VBA and Custom Forms 1
A VBA Script - Print Date between first email in Category X and last email in Category Y Outlook VBA and Custom Forms 3
R Problem moving file “Email folders.pst” to new PC Using Outlook 5
P Sending email from outlook IMAP to GMAIL where embedded images are added as attachment Using Outlook 1
D auto forward base on email address in body email Outlook VBA and Custom Forms 0
P How did hacker cause link to delete and archive containing email? Using Outlook 6
I 'quote marks' around email name Using Outlook 1
N contact list seen in Contact folder but knot in Address book or when 'TO' button is clicked in new email Using Outlook 0
T Junk Email does not get added to the Blocked Sender List Using Outlook 0
P i-Phone 6s Plus receiving 2 notifications from Outlook email Using Outlook 1
C WARNING - DO NOT USE AN OUTLOOK.COM ADDRESS FOR GOOGLE ACCOUNT RECOVERY EMAIL Using Outlook 10
T Why is every new email pinned (to keep it on top)? Windows 10 Using Outlook 6
M Outlook, send to > mail recipient - results in plain text email Using Outlook 1
P Can I create a Rule that sends me an email when I get a Task? Using Outlook 3
M Issue transferring Outlook 2016 email accounts & settings onto new computer Using Outlook 8
R Auto Assign Category colours to Incoming Emails based on whom the email is addressed Outlook VBA and Custom Forms 3
S Outlook email to configure setup for each mail Outlook VBA and Custom Forms 1
S Macro to extract email addresses of recipients in current drafted email and put into clipboard Outlook VBA and Custom Forms 2
A Is there an ID field you can use to pair a reply to the sent email? Outlook VBA and Custom Forms 4
C Auto Run VBA Code on new email Outlook VBA and Custom Forms 1
M How create a Rule to filter sender's email with more that one @ sign Using Outlook 1
A Prepending Email Addrs with "Display Name <email>" Has Stopped Working Using Outlook 0
Bering Forward selected email without the original email appended Outlook VBA and Custom Forms 0

Similar threads

Top