Toggle between calendar and email in Outlook 365

HarvMan

Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
Hi,

Using Outlook version 2106 Build 14131.20278

Typically I toggle from email to calendar and back using the navigation bar at the bottom of screen.
When toggling back to email, the upper body of the screen shows the calendar outline, but with no appointment text.
Sliding the mouse pointer upwards will restore the email display.

I have used Microsoft Support and Recovery Assistant to completely remove Office.
And finally performed a fresh Office install.

However, the problem still occurs.
 

HarvMan

Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
Hi again,

Today I rolled back MS Office 365 to May 24th version 2105 Build 14026.20246.
However, performing the toggle from email-calendar-email resulted in the same display issue.
Perhaps this is not an Outlook issue ... and possibly a Windows 10 issue.

Your thoughts please.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Screw redraw issues tend to be driver-related - but they can appear to only be a problem in Outlook because it's a resource hog. Does it do it in Safe mode?

This is the April 23 2021 build, which I consider the last known good build at this point in time. You could try it - but I give it maybe 20% chance of fixing the problem.

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.13901.20462
 

HarvMan

Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
Hi Diane,

The problem does not occur in Safe mode.
I also tried with all add-ins removed and same issue.
This issue began in early July.
 

HarvMan

Member
Outlook version
Outlook 365 32 bit
Email Account
POP3
Hi Diane,

The problem does not occur in Safe mode.
I also tried with all add-ins removed and same issue.
This issue began in early July.
Here's a screen shot of this issue:
Outlook 365.JPG

Also had a remote session with Microsoft support, no solution, they will report this issue to the Outlook developers team.
 
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