Why does Outlook (desktop) 365 for Windows keep making me input my passwords?

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
I use Outlook from Office 365 on Windows 10 (Home). Been using Outlook for literally decades. I'm a little crazy in that I have 16 email accounts (for various purposes).

Periodically, Outlook will forget all of my accounts' saved passwords and make me re-enter them. Entering 16 email passwords (none of which I have memorized) is a PITA. Why does Outlook do this, and how can I prevent it from doing it?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?

Outlook is usually good about remembering passwords - but has been known to lose them if you set Outlook to work offline.

Are you using anything like CCleaner to clean up your hard drive and registry? If so, stop.
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?

Outlook is usually good about remembering passwords - but has been known to lose them if you set Outlook to work offline.

Are you using anything like CCleaner to clean up your hard drive and registry? If so, stop.
I have almost entirely IMAP accounts, and two Outlook.com accounts (which may be set up as MS Exchange, I'm not sure). Most of them are GMail accounts.

I never take Outlook offline.

I am not currently using CCleaner - but my husband does. He doesn't have this password issue. Please tell me why use of these cleaners is not advised!
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
It happened the day I wrote this post - had to reenter all my account passwords. Again, today. Making me want to switch from Outlook to Thunderbird, or something non-Microsoft.

It's so frustrating to have issues with a MS product and feel like you're the only one! What is the current support site for Outlook that is Microsoft-monitored?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It shouldn't happen at all - I occasionally get the dialog for Gmail after the computer wakes and being lazy, cancel it instead of entering my password. Gmail will download ok on the next mail pass. I don't know if the same works for other accounts- I have 2-step enabled on Gmail and microsoft stores the password in a different manner than they do for other IMAP and pop accounts.

Which version and build of Outlook are you using? See File, Office Account for the information.
Did the problem start recently - and if so, any idea when?
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
It shouldn't happen at all - I occasionally get the dialog for Gmail after the computer wakes and being lazy, cancel it instead of entering my password. Gmail will download ok on the next mail pass. I don't know if the same works for other accounts- I have 2-step enabled on Gmail and microsoft stores the password in a different manner than they do for other IMAP and pop accounts.

Which version and build of Outlook are you using? See File, Office Account for the information.
Did the problem start recently - and if so, any idea when?
Thanks for trying to help with this. I get this occasionally (every few months?), and have for at least a year.

My version is 2203, build 15028.20228 Click-to-run, whatever that means!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Since its been going on that long, rolling back won't help - you need to go too far back.

Try canceling the password dialog and see if it works.

Oh, and are any of the account POP3? If you have more than one email client checking mail on POP accounts, you will occasionally get the password dialog. This happens when the other client is checking mail and puts a lock on the mailbox, preventing outlook from logging in. Reentering the password will only work if the other client is done checking mail and removed the lock.
 

Cara

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
Since its been going on that long, rolling back won't help - you need to go too far back.

Try canceling the password dialog and see if it works.

Oh, and are any of the account POP3? If you have more than one email client checking mail on POP accounts, you will occasionally get the password dialog. This happens when the other client is checking mail and puts a lock on the mailbox, preventing outlook from logging in. Reentering the password will only work if the other client is done checking mail and removed the lock.
Canceling the password dialog allows me into my email, but it isn't synching, then.

No POP3 accounts at all! Since I pay for my Office365 account, I'm trying to figure out how to get Microsoft to answer this - but please let me know if you hear or think of anything!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Unless you have business office 365 subscription, Microsoft won't give you much help. :(
 
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